Acceptance Policy: When a client schedules a session with Full Frame Home Tours that is an automatic acceptance of our Terms and Conditions. It is the clients responsibility to read through these terms in their entirety. 

Payment Policy: For galleries provided with a limited license under real estate sale usage, payment is due on delivery of photos. The full gallery will be released and available to download after payment in full of the invoice. For galleries provided with a commercial use license for any length of time, a nonrefundable 50% deposit is required to secure the shoot date and the remaining balance will be due upon completion of the edits and delivery of the gallery. The full gallery will be released and available to download after payment in full of the invoice.

Travel Policy: The areas currently serviced include: Salt Lake County and Utah County. We provide service to the surrounding counties in northern Utah but they may be subject to additional travel fee’s. Please contact us for more information. 

Photo Delivery: Real Estate listing photos will be delivered within 1 to 2 business days of the completed shoot. If your images are taken on a Friday, you can expect to receive them by Monday morning. We do accommodate rush orders and weekend shoots. Please contact us for availability. Commercial photos will be delivered no later than 1 week from receipt of final edit selections.

Photo Preview: Once a proof gallery has been delivered for preview to a client, the client has 30 days to review and select the number of photos they would like to purchase. If the customer has not notified Full Frame Home Tours of the total amount of photos they would like to purchase, within those 30 days, they will be invoiced for the full gallery.

Site Preparation Policy: When we schedule a shoot with you, we base the amount of time it will take from the client provided square footage. If we are scheduled to shoot a home for an hour, based on size, we will shoot for that allotted time. We will shoot the home as is unless instructed otherwise but cannot wait for a portion of the property to be cleaned or reorganized. 

Scheduling Policy: When scheduling a shoot with Full Frame Home Tours, we will not put your property in the schedule until a property address is received. Tentative scheduling can be made without an address but will not guarantee your spot.

Cancellation Policy: Any cancellations are allowed up to one hour before the shoot time. 

Advertisement Policy: We reserve the right to use any media obtained at a property by Full Frame Home Tours in any of our electronic or print advertisements for promotional purposes. 

Copyright Notice: All media produced by Full Frame Home Tours is intellectual property and not work made for hire. The photographer who has taken the image is the sole copyright holder of the image. The copyright of an image is not transferred to any other party unless a specified written agreement is made. We reserve the right to provide licensing to any third parties which may be obtained for various usage as well as rescind our usage licenses for any reason. Please contact us for more details.

Photo Rights and Usage for Real Estate Photography: The original agent who paid for the services has permission to use any media obtained on any electronic or printed form of advertisement for the promotion and sale of that property while they themselves maintain the listing. In addition, media may be used for personal marketing purposes with the stipulation that production credit is given to Full Frame Home Tours. Media cannot be sold to another agent to use on an expired or withdrawn listing without written consent and a licensing fee. Failure to pay for the images will result in a copyright infringement/violation. You will be asked to remove the images from any electronic or printed form of advertisement. Failure to stop using them will result in legal action. Once the home is closed, funded, and recorded the agent and their entities may give the photos to their listing client at their discretion for personal use only. 

Photo Rights and Usage for Architects, Interior Designers, Builders, Stagers, Home Owners, and others: Architects, builders, interior designers, stagers, and others who wish to use images taken by our photographer for marketing or commercial use should contact us for specific licensing information. If there is no agreement in place these Terms & Conditions will serve as notice. The paying client has permission to use the media provided in perpetuity in any digital or print display or marketing with a full credit to Full Frame Home Tours but MAY NOT distribute provided media to any third parties. Any third party requests, including editorial publications, should be directed to Full Frame to arrange licensing terms and any additional fees.

Litigation: Full Frame Home Tours, LLC reserves the right to litigation in the event of non-payment of completed work or copyright infringement. We agree that any litigation between parties shall be construed according to the laws of the State of Utah, and jurisdiction and venue of any legal action between Full Frame Home Tours and the client shall be in the state of Utah. In the event of litigation concerning these terms, the client shall be responsible for the resulting attorney’s fees, court costs, expenses, and any other costs or expenses incurred.